Returns & Refunds Policy
Last updated:
All sales are final once an order has shipped.
Due to the collectible nature of trading card products and fluctuations in market value, Jaytolmes TCG does not accept returns, exchanges, or change-of-mind refunds after an order has shipped.
This applies to sealed products, preorder products, and other trading card merchandise.
Cancellations Before Shipment
Customers may cancel an order for a full refund before it ships.
Once an order has shipped, it is no longer eligible for cancellation, return, exchange, or change-of-mind refund.
Damaged, Incorrect, or Delivery Issues
If Jaytolmes TCG sends the incorrect product, an order arrives materially damaged, or there is a legitimate delivery issue, the customer should contact support@jaytolmes-tcg.com within 3 days of delivery.
Please include:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of the shipping box and packaging when applicable
Jaytolmes TCG will review the issue and provide an appropriate resolution when warranted.
Opened Trading Card Products
Opened trading card products are not eligible for return or refund. Jaytolmes TCG cannot guarantee card pulls, individual card condition inside factory-sealed products, or future market value.
Refund Processing
Approved refunds are issued to the original payment method. Processing times depend on the payment provider or financial institution.
Questions about this policy? Contact Jaytolmes TCG.